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Here's how to get in touch with us.

Domestic Orders

PH: 800-697-3776

Rush Orders

Call by 2 p.m. CST and we will guarantee shipment of product the same day via the UPS Expedited Service of your choice.

Order Status

You may call 800-697-3776 to speak with a Customer Service Representative for updates on your order status.

Per your preference, you may order by phone Monday through Friday during business hours. To call our Customer Service Center, please dial 800-697-3776. Our normal business hours are 7 a.m. - 5 p.m. Monday-Friday (CST). After hours, voicemail will allow you to place an order which will be entered, processed and confirmed back to you with an order number on the following business day.

Help Topics

If your question is not listed, we can still help you.

Please call us at 800-697-3776 or email us at KPbrandstore@Staples.com and we’ll do our best to answer your question.

Pricing and Payment

Payment Methods

Offers and Promotions

Printing Your Receipt

How to Finalize a Special Order

Follow these steps to finalize your special order

Shipping and Delivery

Ground freight of 13% included in product pricing.

Where does my order ship from?

What are normal production and delivery times?

How do I track my order?

How can I get my order faster?

What happens if a product is backordered?

What if I need to change my shipping method after purchase?

What do I do if my order has not arrived?

Can I have my order shipped to multiple addresses?

Can I ship to an APO address?

Can I ship to an international address?

Orders and Returns

Am I limited to the items online or can I customize my order?

Exchange and Return Policy

How do I check the status of my order?

What if I need to change my order?

How can I access my past orders or invoices?

How can I check item availability?

When will my refund be received after returning an item

How can I track my return?

How do I return an item?

What if my item arrives damaged or defective?

What is your return policy?

What if I received missing or wrong item(s)?

eGift Cards

How do I redeem an eGift Card online?

You can redeem your eGift card by clicking “eGift Card” at checkout and then entering your eGift Card number or you can take the following actions to enter the eGift card number into your personal eGift card balance for future shopping.

  • Go to ‘My Account’, where you'll see ‘Your Balances’.
  • Click on Manage Gift Certificate(s).
  • Enter the number and click ‘Add to Balance’.

When it’s time to check out, you can choose whether to use all or just part of your eGift card balance. eGift cards received online can also be redeemed when you place an order through the phone. Call Customer Service at 800-697-3776.

How do eGift Cards work?

Electronic eGift Cards are easy, efficient and cost-effective, since the process is electronic.

These eGift cards work like a gift card from any retail store and can be redeemed for all or part of an order. If your order totals more than your eGift card amount, you will be asked for a credit card number for the remaining balance. If your purchase is less than the total amount, the balance will be held for you on your account. It is important to be sure that your eGift cards are added to your balance.

You are not required to use an eGift card, even if you have one. At checkout, you will be asked to select a method of payment. At this point you may choose to use the eGift card or not. More than one eGift card may be combined as payment for one transaction.

  • If you have multiple eGift cards, the website will automatically use them in a first in, first out sequence, so the oldest eGift card is redeemed first.
  • Normal tax and shipping charges apply on all merchandise purchases. These charges can be covered by your eGift card balance when you check out.
  • For assistance, call Customer Service at 800-697-3776.

How do I purchase a eGift Card online?

  • Click on the eGift card or eCertificates link.
  • Enter the quantity you wish to purchase, along with the other information requested. Required information is marked with an asterisk (*). Please note that the recipient’s email address is required for electronic delivery of the gift certificate
  • If purchasing more than one eGift card you can enter recipients in one of three ways:
    1. Manually type in recipients name, email, from name and message.
    2. Send the certificates to your account Bulk Purchased eGift Cards dashboard so they can be distributed to recipients at a future date.
    3. Upload a spreadsheet with the name, email, from name and unique message information for up to 300 recipients. You can order more than 300 eGift cards in one order by uploading one CSV file, adding those 300 eGift cards to your cart, then uploading a secondary CSV with the next list of recipients. Please note eGift card messages must be 240 characters or fewer, including spaces and punctuation. Messages exceeding this limit in CSV uploads will be truncated.
  • Click the 'Add to Cart' button. The eGift card will show in your shopping cart.
  • Check out as you normally would.
  • The recipient will be notified via email that the eGift card has been purchased. The email will contain a unique eGift card number along with the message you entered online. Please note: if uploading a spreadsheet, the email should be received 1-3 business days after the order is placed. If sending from your account Bulk Purchased eGift Cards dashboard, the email is sent immediately.
  • Encourage recipients to enter their unique eGift Card number on their account as soon as possible. Until it is "banked" online in your account portal, the eGift card is the same as cash.

How do I access eGift cards that I purchased and sent to my dashboard?

One of the bulk eGift card purchase options is to send the eGift cards to your account dashboard for later distribution. Follow these steps to access and take action:

  • Login to your account and navigate to Bulk Purchased eGift Cards section.
  • Click on Assign eGift Card(s).
  • To assign or distribute eGift cards to new recipients, select Send Gift. This will open a window where you can enter recipient’s name, email address, from name and message, then click Send Gift.
  • You can also opt to select resend gift to resend the eGift card email to a previous recipient.
  • The Download Report option at the top right of the dashboard allows you to download the list of eGift cards and easily see a list of the recipients, email addresses, dates gifted and messages for each recipient.

How do I credit an eGift Card to my Account?

Once you've received an eGift Card you can choose to bank it to your account to save for later or you can shop right away and enter the eGift card as a form of payment in your shopping cart when checking out.

Bank eGift card via email:

  • Click on the link in the email.
  • Log in to the online store.
  • Verify the information on the screen.
  • Click: Add to Balance
  • That's it! Your eGift card is "banked"!

You can also credit an eGift card by navigating through your ‘My Account’ portal.

  • You will be prompted to log in, if you haven't already done so.
  • You will be prompted to log in, if you haven't already done so.
  • Enter the eGift card number in the input field.
  • Click the ‘Add to Balance’ button.
  • That's it! Your balance will update, and you can use this eGift card at any time.

Can I check my eGift card balance online?

Yes, you can check your eGift card balance here.

Do Online eGift Cards expire?

Any eGift Card not redeemed (by ordering merchandise or requesting refund) within 5 years will be escheated to the state of Delaware to comply with the laws of our state of incorporation.

California Proposition 65

Attention California residents: California’s Proposition 65 entitles California consumers to special warnings for products that contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm if those products expose consumers to such chemicals above certain threshold levels. We know you’re concerned about product safety, and we take all necessary steps to comply with all applicable safety and health requirements.


We provide a Prop 65 link under Product Description for each item that requires the Prop 65 warning. If a Prop 65 link does not appear for the product you wish to purchase, the supplier of the product has indicated that it does not require the Prop 65 warning.

Notice Regarding Tariffs

Supplier reserves the right, subject to notice to Buyer, to adjust the price of Licensed Products to reflect changes in imposed tariffs that affect the overall cost of the Licensed Products.